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This page (together with the documents referred to on it) sets out the terms and conditions that apply to your use of the Jumpman website as found at url www.amazonslots.com (Website) and the terms and conditions on which you will be entitled to play games on the Website. Please read these terms and conditions carefully before using the Website.
Once you have completed the registration process and by registering at Amazon Slots, you agree to be bound by these terms and conditions. You will also be agreeing to be bound by these terms and conditions by accessing, browsing or otherwise using the Website. If you do not accept these terms and conditions, you will not be able to register or play any games on the Website. Access to and use of the Website is subject to these terms and conditions of use.
Throughout these terms and conditions, “we” or “us” or “our” refers to Jumpman Gaming Limited and/or the Website.
By registering on the Website, you are entering into a contractual relationship with Jumpman Gaming Limited, which is fully licensed under the relevant laws of the United Kingdom (for customers residing in the UK) and the State of Alderney (for non UK customers).
Amazon Slots is regulated by the UK Gambling Commission for customers residing in the UK, and the Alderney Gambling Control Commission for non-UK customers for the purpose of operating eGambling on the Website.
You are responsible for reporting your winnings or such reporting as required by your local law or tax authority.
By registering on the Website, you warrant that:
You are over 18 years of age and acknowledge that we reserve the right to request proof of age at any stage.
You are not resident in one of the jurisdictions where registration is not permitted, namely (but not limited to) Antigua, Albania, Armenia, Azerbaijan, Belarus, Belgium, Bosnia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Gibraltar Herzegovina, Hungary, Kosovo, Indonesia, Israel, Italy, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, Turkey, South Africa, Spain, Turkey and the Ukraine United States of America
By playing the Games you represent and warrant and affirm that:
We reserve the right to refund to any card that has been registered in the playing account.
If you breach any of the terms and conditions, you will not be entitled to collect any winnings.
You hereby confirm to Jumpman Gaming Limited that all information provided in your registration and all personal information subsequently provided to Jumpman Gaming Limited in connection with your account is complete, accurate and not misleading. You agree to inform Jumpman Gaming Limited of any changes to such information by emailing firstname.lastname@example.org
Jumpman Gaming Limited has registered with the Data Protection Office of Guernsey in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2001.
When you have successfully registered with us, you will be given a customer account which is unique to you and you will receive a username and password to access our website and services. It is very important that you keep this information secure and private. You are solely responsible for any deposits and/or losses that may occur on your account. Note: We take no responsibility for any third party access to your account. Please inform us immediately if you suspect that there has been any unauthorised activity on your account. We accept no liability for any loss caused or transactions made on your account when your username and password has been entered, we will assume this has been entered by you.
You are responsible for any wagers and all and any gaming transactions placed where your username and password have been entered correctly. You are responsible for the security of your username and password on your own PC or internet access location. If this username/password combination is "hacked" from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility.
If you decide to apply a ‘self-exclusion’ to your account, you shall not be permitted to open any new account with any Jumpman Gaming Site during the term requested. If you are in breach of your ‘self-exclusion’, we shall be entitled to terminate any new account you open with any Jumpman Gaming website, forfeit any funds therein, and we shall not be liable to refund to you any funds you may have wagered or won through such account. Please see our Responsible Gambling page for more information regarding ‘self-exclusion’ and ‘cool-off’.
In the event that you forget your username and/or password, please click on the forgotten password link and follow the instructions. You will receive an e-mail from us allowing you to reset your security details.
Once you have registered with us we may also ask you to provide further forms of identification as we deem necessary, so that we may carry out the appropriate identity checks as required by the UK Gambling Commission and the Alderney Gambling Control Commission.
We will ask you to provide us with identification documents to confirm your age, identity and current address (the details of which you will already have supplied in your registration form) and proof of payment method. By accepting these terms and conditions you consent to us confirming your age, identity and residence. We will keep a secure record of all identity checks carried out.
We reserve the right to withhold any winnings and suspend your account if any of this information cannot be proven.
Access to the Website is permitted on a temporary basis, and we reserve the right to restrict or suspend your access to the Website or close it indefinitely.
The identification information that you provide us on registration will be passed on to authorised credit reference agencies in order to confirm your identity and card details. By providing these forms of identification to us you agree that we may process, use, record and disclose personal information which you provide in connection with your registration and that such personal data may be recorded by us or them.
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency. More information can be found here: www.gamblingcommission.gov.uk/consumers/protection_of_customer_funds.aspx
Jumpman Gaming Limited hold customer balances separate from company funds in a reserve account which we hold with our payment processors. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation.
You are limited to one account per person.
You should log out when you have finished playing to ensure there is no unauthorised access to your account.
It is your responsibility to check that the bet instructions that you submit are correct before confirming the bet. We do not accept responsibility, nor will we be liable for any mistakes you make in this regard.
We reserve the right to void any winnings or cash-ins which are enabled by wins as a result of a technical malfunction or administrative error. A technical malfunction is considered to be a failure of any system or systems that would cause an error in the processing of a transaction such that the normal processing of that transaction is interrupted and unrecoverable. Any unexpected programming error or wrong data validation which gives different results than what is expected or required will be considered a technical malfunction for these purposes.
Our hours of Customer Support are 9.30 to 18:00, Monday-Friday, excluding bank/public holidays.
Bonuses are added to your account by either making a deposit or through playing free spins on slots games.
You can withdraw your real money balance (subject to withdrawal policy) but Bonus funds can never be withdrawn.
The Welcome offer: You will receive a 100% bonus match and 20 Free Spins on each of your first 3 deposits of £10 or more. All extra money, whether credited from free spins or redeposit, is credited as ‘bonus’ cash. All users are only entitled to receive one welcome bonus offer.
Free Spins can only be played on specific games – chosen by the company. Winnings from Free Spins are credited as ‘bonus’ and are treated in exactly the same way as bonus obtained from redeposits.
The following applies to all bonus funds (obtained through free spins, redeposit bonus, or manual bonus credits added by the company) unless otherwise stated in the specific terms and conditions for a particular promotion. You agree by accepting these terms and conditions to wager 65x the amount deposited + total amount of bonus won + any remaining bonus in the bonus balance prior to cashing out. If you decide to cash-out before fulfilling the wagering requirement, you will forfeit all remaining bonus funds. For example, if you deposit £10 and receive a combined (free spins and % match) £20 bonus, this will result in a wagering requirement of £10 + £20 (£30 total) X 65 = £1,950
Only bonus wagers will contribute towards fulfilling the wagering requirement. Real money wagers do not contribute.
The maximum amount which can be converted to your REAL (withdrawable) balance as a result of fulfilling the bonus wagering requirement is £500. For example, if you have accumulated bonus funds of £600 once the wagering requirement has been fulfilled, £500 will be transferred to your real money bankroll.
Winnings generated as a result of using your bonus balance will be accumulated to the bonus balance bankroll. Once the wagering requirements (65x) have been met, the remaining bonus (maximum £500) will be transferred to your real (withdrawable) bankroll. All withdrawals are subject to the banking policy included in these terms and conditions.
Winnings are credited to the balance from where the wager was taken. If in a single transaction you wager 50% with real money and 50% with bonus funds, any winnings will be credited to match the proportion of the original wager. E.g. A £3 total wager (£1.50 Real and £1.50 Bonus balance) results in a £10 win, this means £5 will be credited to each balance.
You may withdraw your real balance at any time (subject to cashout policy). If you choose to withdraw any of your real (withdrawable) funds before completing the 65x wagering requirement, your bonus balance and wagering requirement will be reset to £0.00.
The maximum amount of bonus you can hold in your account is £200.
Real funds will always be used to wager before bonus funds. You will only use your bonus balance when you do not have enough real money to place the wager.
Winnings resulting from Free Spins are subject to a maximum amount set by the company at its sole discretion, regardless of the accumulative winnings amount displayed. As a result of the maximum win amounts, you may not receive all of the spins which are displayed as remaining to play.
Wagering requirements are the same for all bonuses – redeposit bonus and bonus obtained from free spins.
Wagers using your real funds and bonus funds will contribute towards your wagering requirement.
The following games do not contribute towards the wagering requirement: Blackjack, Roulette, any other casino style games, Hi Lo games, Video Poker, Keno, progressive jackpot slots.
You can track your remaining wagering requirement on the withdrawal page of the website. The company reserves the right to amend the wagering requirements on bonus funds at its sole discretion.
Your 4th deposit onwards will receive the following, depending on your player level:
1 Kudos = £1 deposited
Weekly cashback is calculated as your weekly deposits minus withdrawals. Example, if you are a ‘pro’ level player and deposit £200 during the week and withdraw £50, your cashback amount is calculated as (£200 - £50) x 0.05. This is credited to your account as REAL cash on Monday.
General T&C's apply.
The only currency available for all deposits and withdrawals is GBP.
You may add up to 3 payment cards to your account.
All cards must be in the same name of the person registered on the Amazon Slots account.
You can deposit using:
We impose maximum default limits on deposits into your account, namely:
£5,000 per day;
£10,000 per week; and
£20,000 per month.
The minimum amount that you may deposit in any one transaction is £10, while the minimum withdrawal amount is £30.
You may only make a maximum of 2 withdrawal requests within a 24 hour rolling period, irrespective of whether previous withdrawals have been reversed.
Withdrawals are not permitted within 48 hours of your first deposit.
Please note that all withdrawals are subject to a 48 hour pending period before being processed. During this time, you may ‘reverse’ the withdrawal which will place the total amount back into your real balance. After the 48 hours pending period has completed you will no longer be able cancel it.
Only 2 withdrawals may be pending at the same time. If you wish to withdraw more funds, please wait for a withdrawal to finish pending or cancel a withdrawal to request a different amount. You may request up to 5 withdrawals per week, including those that are later cancelled/reversed.
In the event that you cancel a withdrawal request, you will bear full responsibility for any subsequent wager of such sum. The Company is under no obligation to refund any amounts that are cancelled by you and which are subsequently wagered.
We impose maximum default limits on withdrawals from your account, namely:
£1,000 per day;
£3,000 per week; or
£5,000 per month.
Should you wish to alter these please contact us via e-mail at email@example.com.
In order to make your first withdrawal, at least £100 must have been wagered in real funds.
When making a withdrawal you will be informed of the following:
How much withdrawable money is held in your account
How much you have left to wager before you bonus balance is converted to real cash.
If any sum is incorrectly credited to your account, you must point this error out to us.
Withdrawal payments will be made (once the 48 hour pending period has expired) within the normal banking cycle. Please be aware the payment can take up to 7-10 working days to process and will be subject to any processing time spent by the relevant bank or building society involved.
Identification will be required in order to process your first withdrawal with us. You will be asked to supply documents when you make your withdrawal. The documents typically required are:
These will be kept securely and confidentiality on file and we aim to process your documents on the same working day that they are received (9am – 6pm). We reserve the right to request ID documents to verify your account or approve any withdrawals at any time.
First withdrawals will remain pending on your account for a minimum of 48 hours. If ID documents have not been received, your withdrawal will remain pending on your account. The maximum pending period is 7 days. Withdrawals which remain pending for over 7 days will be cancelled and placed back into your real account balance. The withdrawal will then need to be re-requested.
Withdrawals can be paid to any of the cards you have registered on your account. It is your responsibility to notify us if any cards need to be removed from your Amazon Slots account.
You have the right to set self-imposed limits on deposits. Limitations are set as daily/weekly/monthly and you can do this by contacting us via e-mail at firstname.lastname@example.org. We will seek to action these limits as soon as your request is received, and read. You will receive confirmation of your new limits via e-mail. You also have the option to apply a limit when making your first deposit. You will be able to increase these limits but this will only be permitted after the expiry of a 24 hour cooling off period.
If you are concerned that your gambling is out of control, you have the right to exclude yourself from the games and you may do so by sending an e-mail to us at email@example.com with your instructions as to how long you wish the account to be inaccessible. You also have the option to self-exclude your account by visiting the responsible gambling page.
Self-exclusions must be applied for a minimum of 6 months. At the end of the exclusion period, your account will remain inaccessible unless we are notified by yourself to reopen. We will be unable to lift the block on access during the exclusion period.
Self-exclusion means that you will not be able to play any of our games during the term of your exclusion. This measure is applied to all accounts you hold with Jumpman Gaming. This means you will not be able to access or register to any of our sites during the time of your exclusion.
At the end of your self-exclusion, your account will remain closed. Please contact firstname.lastname@example.org if you wish to reopen the account. There will be a one day cooling off period before you can gain access to your account.
If you choose to self-exclude your account, we strongly recommend that you request this with any other online gaming operators you hold accounts with. Take a Break
You may also contact support and request to ‘Take a break’ on your account for the following durations:
a) 24 hours b) One weekc) One month ord) Any period up to a maximum of 6 weeks.
This will restrict you from playing at the specific requested brand only.
Your account will automatically be available for gameplay following its conclusion.
The Reality Check tool reminds you how long it has been since your gaming session began.
The reminder will appear on screen while you are on the site. You will have the options to continue playing, view your transaction history or log out.
The reality check timer will begin when you place your first wager. The reminder will appear once the time has expired and will continue to appear at the requested time intervals.
To set your reality check, please head to our responsible gambling page.
To prevent unauthorised access to your account, please keep your username and password secure and private. Log out when you finish playing and if you're concerned someone may know your password, please change it immediately. You may wish to make a note of your balances when you log out to act as a further check that no one has accessed your account without authorisation in your absence. It is your responsibility to keep your login details secure and if your account is compromised, you will not be reimbursed for any funds spent.
We do everything in our power to ensure that there is no underage gambling on the site. As such, we assist our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view:
Net Nanny www.netnanny.com Cybersitter www.cybersitter.com
If you wish to close your account rather than self-exclude you have the option to reopen it on request at any point in time. You can request this by emailing email@example.com.
Such closure shall occur 72 hours after confirmation by customer support that your request has been submitted. If you login to your account prior to your account being closed, your closure request will be cancelled. To avoid any interruption to gaming sessions, players are required to re-confirm their intention to close their account if they login within the 72 hour period. You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us.
Closing your account renders the games unplayable but with the option of them being accessed if you contact us. A closed account can only be reopened if you contact us via email or telephone and we will comply with your request as soon as possible.
We are not liable for the non-receipt of any account closure requests. If you make a withdrawal and then close your account, we will not close your account until the withdrawal has been fully processed, and any deposits or bets made during that period will equally be valid.
We will monitor your account usage from time to time, and if you have not logged into your account or have not otherwise accessed or used the account for a continuous period of 180 days your account will be deemed to be dormant or inactive. If you do not login for a period of 180 days any balance (real and bonus) in your account will be forfeited to the company without further notice. We will attempt to notify you by e?mail prior to this taking effect.
There may be occasions where we will have to suspend your account with us. In these circumstances, your funds may be temporarily unavailable for you to use or withdraw. We will suspend access to your account in the following circumstances:
If any chargebacks are suffered
If you are in violation of these terms and conditions and monies have been played and won by a third party
Where we have reason to believe that the security of your account or any third parties’ accounts has been breached
Where we have reason to believe that your account is being used to manipulate the Website
If your account has been used for any unlawful activity or fraudulent purpose (including money laundering)
If we have reason to believe you are involved in collusion with or cheating of any other player.
You are found to be playing free games excessively
You are abusing or have abused any bonuses, promotion or IG free spins
We will attempt to complete any investigations and deal with them and the cause of such suspension as soon as practicable in the context of any legal or regulatory obligations that we may have. However, pending the completion of our investigations, we are entitled to continue the suspension or if necessary opt to close the account at our sole discretion, void any winnings and forfeit any funds remaining.
We reserve the right to close your account, void any winnings and forfeit any remaining funds in the following circumstances:
You register more than one account
You are younger than 18
You provide incorrect registration information
You reside in or access the Website from a Non Permitted Jurisdiction
The name on your account doesn’t match the name on the payment card which has been used to make purchases on your account
You have allowed (intentionally or unintentionally) someone else to play on your account
You have played as part of any group strategy
Any chargebacks have been received for any purchases made on your account
You are found, in our reasonable opinion, to be cheating
We become aware that you have done any of the above at other online bingo sites
You have self-excluded on any other website operated by the Company
You publish any defamatory or offensive material anywhere on the Website
You breach any of these terms and conditions.
The following procedure applies to UK customers:
We endeavour to provide the best possible service. Should you feel that you have been let down in any way by the service we provide and wish to lodge a complaint, you should in the first instance contact us at firstname.lastname@example.org
Complaints should be made as soon as possible after the circumstances which caused you to make a complaint arose. We will confirm receipt of the complaint and we will attempt to resolve any issues promptly.
Where complaints are made, we reserve the right to record all communications with you and/or any other person contacting us on your behalf.
Jumpman Gaming Limited has appointed eCOGRA for Alternative Dispute Resolution (ADR).
If we cannot resolve your complaint or you remain unsatisfied with the outcome, you have the right to lodge a complaint over any decision taken by us with: eGaming Compliance Services Limited (eCOGRA). Their website is located at www.ecogra.org.
eCOGRA may be contacted in this respect at http://www.ecogra.org/ata/dispute.php
For more information please see: http://ecogra.org/ata/policies_procedures.php
The following procedure applies to NON UK customers.
If we cannot resolve your complaint, you have the right to lodge a complaint over any decision taken by us with the Alderney Gambling Control Commission. Their website is located at www.gamblingcontrol.org
Jumpman Gaming Limited has appointed the Alderney Gambling Control Commission (AGCC) for Alternative Dispute Resolution (ADR). [The Player] has free right of access to the ADR function. AGCC may be contacted in this respect at email@example.com
You acknowledge that we are the owner or licensee of all intellectual property rights on the Website and the material published on it. Those works are protected by copyright laws and treaties around the world and all rights relating to the same are reserved. You also acknowledge that the graphic element of the Website are the trademarks, service marks and trade names of Jumpman Gaming Limited and you agree that have no rights to such items, nor any other items, graphics, terms, concepts or methodologies contained therein. You may not modify any paper or digital copies of any materials printed or downloaded nor use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. You may not use any part of the materials on the Website for commercial purposes.
All representations, warranties and terms (express or implied) not set out in these terms are, to the fullest extent permitted by law, excluded and we will, to the fullest extent permitted by law, have no liability to you in respect of the same. We will not be responsible or liable to you for any loss or damage that you may suffer as a result of using or in connection with your use of the website, except with regard to the provisions of the below.
Customers storing excess funds in their account do so entirely at their own risk. In any event, please be advised that funds standing to your credit shall at all times be held by us in a segregated account distinct from any other funds. For further information on risks associated with segregation of player funds please visit AGCC’s website: http://www.gamblingcontrol.org/players.php
This does not include or limit in any way our liability:
for death or personal injury caused by our negligence;
for fraud or fraudulent misrepresentation; or
for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage including but not limited to:
loss of income or revenue;
loss of business;
loss of contracts;
loss of anticipated savings;
loss of data, or
waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable;
We are not responsible for loss of profit, whether direct or indirect.
In addition, we will not be liable for:
faulty operation of computers and/or for incorrect or overly slow transmission of data by the internet provider and/or any damage that occurs due to bets submitted by you not being received by us or not being received promptly or not being considered, as a consequence of technical faults with our software or hardware (whether or not they are within or outside of our control);
any losses arising from your negligence;
any loss or damage due to viruses or other malicious software that may infect your computer equipment, software, data or other property caused by you accessing, using or downloading from the Website, or from transmissions via emails or attachments received from us;
any use of websites linked to the Website but operated by third parties.
We use well-established and reputable third party payment service providers for the acceptance of online payments. While we endeavour to ensure that due care is exercised in handling credit/debit card information by these third party payment service providers, we will not be liable for any compromise, misuse of this information or breach of security by these third party payment service providers.
The information on the Website may contain inaccuracies or typographical errors.
We reserve the right to amend these terms and conditions or any of the procedures set out in these terms and conditions without prior notice. We will inform you of any such amendments by email where you will be directed to the revised terms and conditions on the Website.
Unless otherwise expressly provided by the revised terms and conditions, the revised terms and conditions will be incorporated into these terms and conditions.
If any part of these terms and conditions is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then that part will be severed from the remainder of these terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Applicable laws may require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under this agreement without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of any of our rights or obligations arising under this agreement, at any time during the term of these terms and conditions.
We are entitled to involve third parties to satisfy our contractual obligations without being required to notify you.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control.
If we fail, at any time, to insist upon strict performance of any of your obligations under any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these terms and conditions, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
Except for any members of the Jumpman group of companies, no person who is not a party to the Contract will have any right to enforce it.
If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between you and us and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
We each acknowledge that, in entering into these terms and conditions, neither of us has relied on, and will have no right or remedy in respect of, any statement, representation, assurance or warranty (whether negligently or innocently made) other than as expressly set out in these terms and conditions.
We reserve the right to take action against anyone who, in our opinion, is in breach of these terms and conditions. Such action includes, without limitation, terminating your registration and terminating access to the Website.
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk for record-keeping purposes. Cookies can help us to recognize you when you next visit the Website, note the advertisements you click on and the other sites you enter via a link from the Website. This allows us to tailor the service we provide to your preferences. We may also use the data generated from cookies to compile statistical data on your use of the Website. You are not obliged to accept a cookie from us or from any other website. You can modify your browser so that it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device